This policy explains online shipping, delivery estimates, tracking and shipment issues.

Where We Ship

We currently ship eligible online orders within the United States. International delivery is not currently available.

Shipping Costs

Order Processing

In-stock orders are normally processed within 1–3 business days. Processing includes order review, product preparation, packing and carrier handoff preparation.

Transit & Total Delivery

Estimated carrier transit is 2–5 business days. Total estimated delivery is 3–8 business days.

Carrier & Tracking

We may use an appropriate shipping carrier. The carrier and tracking details for a particular order are shown in the shipping confirmation when available. Tracking may not update immediately after a label is created.

Address Accuracy & Changes

Customers are responsible for providing an accurate delivery address. Contact us as soon as possible if a correction is needed. Changes cannot be guaranteed after fulfillment has progressed.

Cancellation Before Shipment

Contact us quickly if you want to cancel before shipment. We will try to stop fulfillment where reasonably possible, but cancellation cannot be guaranteed after processing has progressed.

Delayed or Stalled Tracking

If tracking stops updating or the estimated delivery window has passed, contact us with your order number and available tracking information.

Delivered but Not Received

Check the delivery address, safe locations, household members, neighbors where appropriate, building management and any carrier notice. Contact us if the parcel remains missing.

Lost or Missing Packages

Where a shipment appears lost, we may work with the carrier to investigate. A confirmed lost shipment may be resolved by replacement where available or refund.

Damaged Shipments

Contact us promptly with the order number, description and photographs of the item and packaging where relevant. Keep the product and packaging while the issue is reviewed.

Returned-to-Sender Packages

If a parcel is returned to us because of an address problem, delivery failure or carrier reason, contact us so we can review the order and determine the appropriate next step.

Pre-Orders

We do not currently offer pre-orders through the online store.

Online Local Pickup

Online local pickup is not currently offered for orders placed through jcscardgamestogo.shop.

Returns After Delivery

Eligible purchases may be returned under our Refund & Return Policy within 30 days from delivery.

Contact Us About Shipping