JC's Customer Help

Frequently Asked Questions

Last updated: 17 August 2026

Orders & Shipping

Where do you ship?

United States only.

How much is shipping?

Standard U.S. shipping is free on eligible online orders.

How long does delivery take?

1–3 business days processing + 2–5 business days transit = 3–8 business days total estimated delivery.

Will I receive tracking?

Tracking is sent after shipment when available.

Payments & Pricing

What currency do you use?

U.S. dollars.

How are payments processed?

Through Shopify Payments. Exact methods are those displayed at checkout.

Returns & Refunds

What is the return window?

30 days from delivery for eligible online purchases.

Who pays return shipping?

JC's Card Games To Go pays return shipping for approved eligible returns and provides a prepaid label by email.

Do you charge a restocking fee?

No.

Do you offer exchanges?

No direct exchanges. Return an eligible item for refund and order a replacement separately, subject to availability.

How long do refunds take?

5–10 business days after the eligible return is received, inspected and approved.

Products & Orders

Do you offer pre-orders?

No.

Can I order online for local pickup?

No.

Still Have a Question?

Email: support@jcscardgamestogo.shop

Phone: +1 256-509-5457

Business and store address:

JC's Card Games To Go
Hwy 72 W 7449 B
Madison, AL 35758
United States